We strive to provide a seamless shopping experience. Please review our shipping and returns policy to understand how we handle your orders and any issues that may arise.
Shipping Policy
1. Shipping Destinations
We currently ship to the following regions:
• European Union (EU)
• United Kingdom (UK)
• United States of America (USA)
2. Shipping Options
At checkout, you can choose between the following shipping options:
• Standard Shipping
• Express Shipping
Please note that delivery times are estimates and may vary depending on your location and external factors.
3. Shipping Costs
Shipping costs are calculated at checkout based on your chosen shipping method and delivery location. Any applicable customs duties or taxes for international orders will be the responsibility of the customer.
4. Shipping Issues
If you experience any issues with shipping or delivery, please contact us at the email address provided in the footer with the subject line “Shipping Issue.” To help us resolve the issue efficiently, we kindly ask that you provide photographs documenting any damage or defects upon arrival of your products. We are committed to addressing your concerns and ensuring a satisfactory resolution.
Returns Policy
1. Final Sale Items
Due to the hygienic and sensitive nature of our products, all items are final sale. We are unable to accept returns or exchanges at this time. We appreciate your understanding.
2. Commitment to Quality
We are dedicated to providing the highest quality products and exceptional customer service. If you have any issues with your purchase, please reach out to us at the email provided in the footer below. While we cannot accept returns, we are committed to making things right if you have a subpar experience.
Contact Us
If you have any questions or need assistance, please contact our customer support team at the email address provided in the footer.
Thank you for choosing Aeon. We appreciate your trust in our brand and look forward to providing you with an exceptional shopping experience.
