deliveries & returns

Effective Date - January 11, 2026

At Aeon, every order is handled with care, discretion, and attention. Below you’ll find everything you need to know about deliveries and returns.

Shipping Policy

Shipping destinations

We primarily ship within the United States.

From time to time, we also extend shipping to the European Union and the United Kingdom for limited releases. Availability is always clearly shown at checkout.

Delivery options and pricing

Available delivery options, timelines, and pricing are presented at checkout. The details shown at checkout are final and apply to your order as placed.

For limited periods, we may offer complimentary delivery. When available, this will be reflected directly at checkout. Regardless of promotions, the price shown at checkout represents the final delivery offer for your order.

Split shipments

To ensure availability and timely delivery, some orders may be fulfilled from multiple locations and arrive in more than one shipment.

Whenever possible, we make every effort to combine shipments.

Customs and duties

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the recipient.

Shipping Support

Please inspect your package upon delivery.

While rare, shipping conditions can occasionally affect outer packaging. If your order arrives visibly opened or damaged in a way that makes you uncomfortable using the product, please contact us before use with clear photos and we will take care of it. Contact customer care.

Returns Policy

Final sale

Due to the intimate and hygienic nature of our products, all items are final sale and cannot be returned or exchanged.

Our commitment to quality

We stand behind the quality of everything we create. If something about your order doesn’t feel right, reach out to our customer care team. While returns are not accepted, we approach every case with care and discretion, and will always aim for a fair resolution.

We appreciate your trust in Aeon.

join the club

Be the first to experience new releases, private gatherings, and The Pursuit: our living archive of pleasure.

Aeon Products Inc. 7901 4th St N # 24336 St. Petersburg Florida 33702 United States • team@aeon.rsvp

join the club

Be the first to experience new releases, private gatherings, and The Pursuit: our living archive of pleasure.

Aeon Products Inc. 7901 4th St N # 24336 St. Petersburg Florida 33702 United States • team@aeon.rsvp

join the club

Be the first to experience new releases, private gatherings, and The Pursuit: our living archive of pleasure.

Aeon Products Inc. 7901 4th St N # 24336 St. Petersburg Florida 33702 United States • team@aeon.rsvp

join the club

Be the first to experience new releases, private gatherings, and The Pursuit: our living archive of pleasure.

Aeon Products Inc. 7901 4th St N # 24336 St. Petersburg Florida 33702 United States • team@aeon.rsvp